Buku Teks

Penilaian Mutu Pelayanan Kesehatan Di Rumah Sakit : Pendekatan Quality Function Deployment (QFD)

---

Quality Function Deployment (QFD) is a well-known methodology for planning and improving the quality of products and services oriented towards the voice of the customer. This monograph discusses the application of health service quality improvement using QFD method in X hospital. Based on the value of all negative attributes and the average value of the gap which shows a value of (-0.7), it can be concluded that the quality of health services at X Hospital is not optimal. Priority dimensions based on the results of the level of importance according to patients are technical competence, effectiveness, comfort, timeliness, and human relations, while the attribute that is a priority problem is that nurses arrive and leave on time with the highest gap value (-1.39).The results of the level of patient satisfaction based on 5 dimensions of health service quality, namely technical competence (85.9%), effectiveness (84.5%), comfort (84.4%), timeliness (76.6%) and human relations (73.8%). It is expected that the hospital will improve employee discipline through improving punctuality, especially for nurses by giving stricter punishment to officers who arrive late, organising personality training for employees to provide excellent service and optimising service quality evaluation / audit activities regularly / regularly.

---

Ketersediaan

2400704630

362.1 HER p

Perpustakaan Terpadu - Polkesjati

Tersedia

Informasi Detail

Judul Seri

-

No. Panggil

362.1 HER p

Penerbit

Palembang : UNSRI Press., 2021

Deskripsi Fisik

iv, 54 hlm. ; 20 cm.

Bahasa

Indonesia

ISBN/ISSN

978-979-587-961-9

Klasifikasi

362.1

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

Health Care Quality

Info Detail Spesifik

-

Pernyataan Tanggungjawab

-

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar