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Manajemen pelayanan prima
This book presents a spirit-filled writing style to encourage the younger generation to become individuals with a service-oriented personality by implementing service excellence, which is a systematic effort to provide the best service to customers or the community, with the main objective of achieving customer satisfaction and building loyalty. This involves various aspects, ranging from the attitude and behaviour of staff to operational processes and systems that support service delivery. It is equipped with various questionnaire examples.
| 2400302712 | 658 NIN m C1 | Perpustakaan Terpadu - Polkesjati (RB. 62 B) | Tersedia |
| 2400302713 | 658 NIN m C2 | Perpustakaan Terpadu - Polkesjati (RB. 62 B) | Tersedia |
Tidak tersedia versi lain